Telstra customers in $130m migration by Christmas
Posted on August 31st, 2006 by MichaelTHREE years after its email service went into a month-long meltdown, Telstra’s BigPond internet division plans to have all its customers on its new email, billing and customer service platform by Christmas, at a cost of $130 million.
The billing system is known as BPI and BigPond has moved about 1 million customers across to it and the rest will be moved across by Christmas.
The project appears to have paid off as BigPond has just had its best ever financial year and biggest, outstripping its competitors and increasing its market share.
The division’s retail broadband revenues were $730 million, up 58 per cent on the previous year, and analysts expect this to top $1 billion this year.
BigPond broadband subscriber numbers increased by 620,000 to 1.48 million, which increased the ISPs retail market share to 44 per cent.
